top of page

Privacy Policy

Evabelle Skin Retreat | Clinical Korean Skincare

Last Updated: November 7, 2026

Evabelle Skin Retreat ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase products, contact us, or use our services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Name and contact information, including email address, phone number, and shipping or billing address

  • Order details, purchase history, and transaction information

  • Information you voluntarily provide through contact forms, consultations, or customer service inquiries

  • Website usage information, including browser type, device information, IP address, and interactions with our website

  • Marketing preferences and communication choices

Payments are processed through third-party payment providers. We do not intentionally collect or store complete payment card numbers directly through our website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide shipping updates and order confirmations

  • Respond to customer questions and support requests

  • Coordinate local product pickups

  • Provide requested skincare recommendations

  • Maintain and improve our website and services

  • Detect and prevent fraudulent or unauthorized transactions

  • Send promotional communications when permitted by applicable law and your communication preferences

  • Comply with legal, accounting, and tax obligations

3. Payment Processing

Payments made through our website are handled by the payment providers enabled for our store.

These providers may collect and process payment information according to their own privacy policies and security practices.

We encourage customers to review the privacy policies of applicable payment providers.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart functionality, understand website performance, and improve the shopping experience.

Depending on the tools enabled, cookies and similar technologies may also be used for analytics or advertising.

You can manage certain cookie preferences through your browser settings or through any cookie preference tools made available on our website.

5. Email & Marketing Communications

If you subscribe to our email list or otherwise consent to receive promotional communications, we may send information about skincare products, promotions, and business updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us directly.

Transactional messages, such as order confirmations and shipping notifications, may still be sent when necessary to complete your purchase.

6. Sharing Your Information

We do not sell customer contact lists to third-party data brokers.

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

  • Website hosting and ecommerce providers

  • Payment processors

  • Shipping and fulfillment providers

  • Email and customer communication services

  • Website analytics and advertising providers

  • Professional advisers and service providers assisting with lawful business operations

We may also disclose information when required by law, to protect our legal rights, or in connection with a lawful business transfer.

Certain advertising or analytics activities may qualify as a sale, sharing, or targeted advertising under applicable privacy laws. Where required, we will provide the relevant notices and choices.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our website and payment services rely on security features provided by their respective technology providers.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, recordkeeping, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

You may also have rights to opt out of certain data uses or marketing activities.

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before fulfilling certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Updates will be posted on this page with a revised effective date.

12. Contact Information

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Evabelle Skin Retreat

Email: Evabelleskinretreat@gmail.com

Business Location: Round Rock, Texas

Website: EBskinretreat.com

Shipping, Returns & Refunds Policy

Evabelle Skin Retreat | Clinical Korean Skincare

Last Updated: November 7, 2026

At Evabelle Skin Retreat, we take care in preparing and packaging every order to ensure your skincare products arrive safely. Please review our shipping, returns, and refund policies before placing an order.

1. Shipping Policy

Order Processing

Orders are typically processed within [1–3 business days] after payment confirmation, excluding weekends and holidays.

Processing times may vary during promotional events, holidays, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your order and delivery destination.

Estimated delivery times are provided by the shipping carrier and may vary depending on location, weather conditions, holidays, and other circumstances outside our control.

Please note that processing times and shipping transit times are separate.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at Evabelleskinretreat@gmail.com.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Shipping Delays & Lost Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can assist with reviewing the shipment and determining appropriate next steps.

Lost or missing package claims will be reviewed individually in accordance with applicable consumer protection laws.

2. Returns & Exchanges

Due to the personal-use nature of skincare products and for hygiene and product safety reasons, opened, used, or tampered-with products are not eligible for return or exchange, except where required by applicable law.

For unopened and unused products, our return policy is as follows:

  • Return requests must be submitted within [14 days] of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Proof of purchase is required.

  • Returns must be approved before products are shipped back.

  • Original shipping charges are nonrefundable unless otherwise required by law.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or an eligible defective product.

Products purchased as final sale, clearance items, or promotional bundles may have additional return restrictions disclosed at the time of purchase.

To request a return, please email Evabelleskinretreat@gmail.com with your order number and reason for the request.

3. Damaged, Defective, or Incorrect Products

We carefully inspect and package orders before shipment.

If your order arrives damaged, defective, or contains an incorrect product, please contact us within [48 hours] of delivery whenever possible.

Include the following information:

  • Your full name and order number

  • A description of the issue

  • Clear photographs of the product and packaging, if available

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, or refund.

Reporting an issue outside the requested timeframe does not waive any rights available under applicable law.

4. Refund Policy

Approved refunds will be issued to the original payment method used at checkout unless otherwise agreed or required by law.

Once a return has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds are generally processed within [5–10 business days]. Additional time may be required for your bank or payment provider to post the funds to your account.

Shipping charges are generally nonrefundable unless the refund is related to our error or otherwise required by law.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at Evabelleskinretreat@gmail.com.

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Any eligible return will be handled according to our return policy.

6. Skincare Product Reactions & Sensitivities

Individual skin responses may vary depending on skin type, sensitivities, existing skin conditions, and other products used in your skincare routine.

We recommend reviewing product ingredients and usage instructions before purchasing or applying any skincare product.

If irritation occurs, discontinue use and seek medical advice when appropriate.

Product dissatisfaction, individual sensitivities, or unexpected skin reactions do not automatically qualify a product for a refund. However, concerns will be reviewed individually, and nothing in this policy limits any rights or remedies provided by applicable law.

7. Contact Information

For questions regarding shipping, returns, refunds, or an existing order, please contact:

Evabelle Skin Retreat

Email: Evabelleskinretreat@gmail.com

Location: Round Rock, Texas

Website: EBskinretreat.com

We will make reasonable efforts to respond to inquiries as promptly as possible.

Terms & Conditions

Evabelle Skin Retreat | Clinical Korean Skincare

Last Updated: November 7, 2026

Welcome to Evabelle Skin Retreat. By accessing our website, browsing our products, or making a purchase, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue use of our website.

1. General Information

Evabelle Skin Retreat is an independently owned skincare business based in Round Rock, Texas, specializing in clinical Korean skincare products and professional skincare services.

These Terms & Conditions govern your use of our website, EBskinretreat.com, and purchases made through our online store.

We reserve the right to update or modify these terms at any time. Changes will become effective when posted on our website, unless otherwise specified.

2. Product Information & Availability

We make reasonable efforts to provide accurate product descriptions, images, pricing, ingredients, and availability information.

However, product packaging, formulations, and appearances may occasionally change due to manufacturer updates.

We cannot guarantee that all product descriptions, images, or website content will be completely free of errors.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders when necessary.

If an item becomes unavailable after an order has been placed, we will contact you regarding available options, including a refund for the unavailable item.

3. Pricing & Payments

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Applicable sales taxes and shipping charges will be calculated and displayed during checkout.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information.

If a pricing error affects an order that has already been submitted, we will notify you and provide the option to accept the corrected price or cancel the affected item for a refund.

Payments are securely processed through the payment providers available at checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method.

4. Orders & Order Acceptance

Placing an order does not guarantee acceptance or fulfillment.

We reserve the right to decline or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Suspected fraudulent or unauthorized transactions

  • Incorrect pricing or product information

  • Incomplete or inaccurate shipping details

  • Violations of these Terms & Conditions

If an order is canceled after payment has been collected, a refund will be issued for the canceled items.

We may contact you to verify order information before processing or shipment.

5. Shipping & Delivery

Orders are processed and shipped according to our Shipping, Returns & Refunds Policy.

Estimated processing and delivery times are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate shipping information during checkout.

Evabelle Skin Retreat is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our reasonable control. However, we will assist customers with shipping concerns and fulfill any obligations required by applicable law.

For complete information, please review our Shipping, Returns & Refunds Policy.

6. Returns, Exchanges & Refunds

All returns, exchanges, cancellations, and refunds are subject to our Shipping, Returns & Refunds Policy.

Due to the personal-use nature of skincare products, certain items may not be eligible for return once opened, used, or tampered with.

Customers should review the applicable return requirements before completing a purchase.

Nothing in these terms limits consumer rights or remedies that cannot legally be excluded.

7. Skincare Products & Individual Results

Evabelle Skin Retreat offers skincare products intended to support cosmetic skincare goals.

Product descriptions, recommendations, and educational information provided through our website are for general informational purposes and are not intended to replace professional medical advice, diagnosis, or treatment.

Individual results may vary based on skin type, sensitivities, existing conditions, product usage, and other factors.

We do not guarantee specific cosmetic results from any skincare product.

Customers are responsible for reviewing product ingredients, directions, precautions, and manufacturer recommendations before use.

If you experience irritation or an unexpected reaction, discontinue use and consult an appropriate healthcare professional when necessary.

8. Promotions, Discounts & Special Offers

From time to time, Evabelle Skin Retreat may offer promotional discounts, special pricing, coupon codes, or limited-time offers.

Promotions may be subject to additional terms, including expiration dates, minimum purchase requirements, product exclusions, or usage limitations.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

We reserve the right to modify or discontinue promotions, correct promotional errors, or refuse fraudulent use of promotional offers, subject to applicable law and any commitments already made to customers.

9. Website Use & Customer Responsibilities

By using our website, you agree to provide accurate information and use our services only for lawful purposes.

You agree not to:

  • Provide false or misleading information during checkout

  • Attempt unauthorized access to our website or systems

  • Interfere with website security or functionality

  • Use our website for fraudulent or unlawful activities

  • Copy or commercially exploit website content without appropriate authorization

We reserve the right to restrict access or decline transactions when reasonably necessary to protect our business, customers, or website.

10. Intellectual Property

Unless otherwise stated, the original content on our website, including our business name, logo, photographs, graphics, written descriptions, and other materials, is owned by or licensed to Evabelle Skin Retreat.

Third-party brand names, trademarks, product images, and other proprietary materials remain the property of their respective owners.

Website content may not be reproduced, distributed, or used for commercial purposes without permission from the appropriate rights holder.

11. Third-Party Services & Links

Our website may contain links to third-party websites or use external services for payment processing, shipping, analytics, and other business operations.

These third parties may maintain their own terms, conditions, and privacy policies.

Evabelle Skin Retreat is not responsible for the content or independent practices of third-party websites that we do not operate or control.

12. Limitation of Liability

To the extent permitted by applicable law, Evabelle Skin Retreat will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

We make reasonable efforts to maintain accurate information and reliable website functionality but cannot guarantee uninterrupted or error-free access.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded, including applicable consumer protection rights.

13. Privacy & Personal Information

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of the State of Texas, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.

Any disputes arising from use of our website or purchases will be addressed in accordance with applicable law.

15. Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions to reflect changes in our business operations, products, services, or legal requirements.

Updated terms will be posted on this page with a revised effective date.

Continued use of our website after updated terms become effective constitutes acceptance of the revised terms to the extent permitted by applicable law.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Evabelle Skin Retreat

Email: Evabelleskinretreat@gmail.com

Location: Round Rock, Texas

Website: EBskinretreat.com

bottom of page